Basketry is Art, We Believe.
Thank you so much for your interest in wholesaling Baba Tree Baskets – we’re so happy that you appreciate the incredible skills and artistry of the Artisan Weavers we collaborate with here in Bolgatanga, Ghana since 2002.
Below are answers to some of our most commonly asked pre-sale questions. Please review before getting in touch with any questions you may have.
We hope to answer all questions about our wholesale process, shipping, payments, taxes, and customs.
– Fill out our Wholesale Application form. We will review it and get back to you within 72 hours of receiving your application.
– Be sure to read the FAQs on this page prior to applying.
– Submit an online wholesale customer application. Approval is required before we do business together.
– Our minimum order is $1000 USD for first-time orders and $800 USD for subsequent orders. These amounts do not include the cost of shipping and are payable by credit card.
– We require a minimum order quantity of 2 units per style and color.
– All samples, and all shipping for samples, are to be paid for by the customer through credit card payment.
– First time customers are required to make $250 USD deposit payment by credit card only. We will process your order once we have recieved the deposit. The $250.00 will not be deducted from your final invoice. Once we have received payment for your final invoice by SWIFT transfer or credit card, we will refund your deposit back onto your credit card.
– Please note: We will not fill out forms in order to become your supplier. We like to keep things very simple.
– Final invoices are to be paid by SWIFT transfer in US dollars to our bank in Ghana.
– If you pay by credit card or PayPal, a 3.5% levy will be applied for using credit cards and PayPal for wholesale order
– All subsequent orders under $1000.00 USD (including shipping) must be paid by credit card.
– If you wish to pay your invoice by credit card or through PayPal, we will send you an invoice through babatree.com which will lead you to our payment gateway.
– We require immediate payment on invoices through SWIFT transfer, credit card or PayPal.
– If you pay by SWIFT transfer (or any other reputable form of transferring money, wise.com for example) please provide proof of payment by sending us a screenshot of the transfer or a scanned copy of the SWIFT transfer receipt.
– All subsequent orders under $1000.00 USD (including shipping) must be paid by credit card.
– We do not accept Western Union, MoneyGram, World Remit or money sent through similar services.
– All transfer costs associated with a SWIFT transfer are to be assumed by you, the customer.
– If you pay by credit card or PayPal, a 3.5% levy will be applied for using credit cards and PayPal for wholesale orders.
– Canadian customers – if you pay by credit card, HST / GST will be charged because you are paying a Canadian company.
International
Customs duties into your country / destination are solely your responsibility. It is your responsibility to research Customs duties / VAT / GST / HST, courier handling fees (and transportation to your door for air cargo) for your country so you will have an idea of what to expect to pay when your order enters your country.
Generally speaking, you will be charged VAT / GST on the invoiced amount by your local customs authority.
For Customs purposes, our products generally fall under the “Chapter 46” heading in international customs categories.
USA
All Baba Tree Products are duty-free entering the USA
Canada
Canadian customers – if you pay by credit card, HST / GST will be charged because you are paying a Canadian company.
DHL / Ghana Post
Owing to the prohibitive price increases DHL has levied, we are now sending most wholesale orders through Ghana Post
Air Cargo
For larger orders (about 100 baskets and above, we can ship via air cargo to the nearest international airport to your location we might be a cheaper option – and faster – than Ghana Post.
Local transport costs for shipping your order from Bolgatanga to Accra (Kotoka International Airport) will apply in addition to customs fees, agent fees, and the actual cost of international shipping via air cargo. When your shipment arrives at the nearest international airport to you, you will have to clear the shipment through Customs by doing it yourself or hiring a customs broker / clearing agent. Additionally, you will have to hire a transport company / courier to deliver the shipment from the airport to your door.
This Is How We Wholesale (for approved wholesale customers)
– You submit your wish-list by placing your order using this website. (We will let you know if anything is out of stock)
OPTION A – We Pick
– Let us pick and choose your baskets for you. We are well versed in this art of course.
OPTION B – You Pick
– Once we receive your wish-list order, The Baba Tree Crew will assess your wish list and photograph the baskets currently available in stock in the preferred styles and sizes that you chose from the drop-down menu on our wholesale website.
– We will do our very best to communicate with you exactly when we will be emailing photographs so that you can be best prepared on your end. If you can’t make the time, please tell us and we will serve the next customer.
– From the photographs, please choose your baskets with a cross, check, circle, or some kind of identifying mark.
– Please respond with your choice.
NOTES
– If we are out of stock of a particular style / size, we can make baskets to order.
– We accept bespoke colourways – using The Baba Tree’s colour palette only.
Please note: If you don’t want leather on the handles of your baskets, that is your decision. The Baba Tree can’t, and won’t, assume responsibility for handles unravelling or breaking. The leather keeps the handles together and makes them much stronger.
Sorry to hear you received damaged or faulty items, on receipt of the order you have 7 working days to check over your stock and notify us of your findings. We ask that you email wholesale@babatree.com, attaching photos to support your claim. Please quote your order number and the date you received your order. Any claims outside of the 7 working days may be subject to a partial refund or credit note. Anything outside of 6 months will be marked as general wear and tear and will be assessed at the manager’s discretion. There is no need to send damaged stock back to us. Sell them at a reduced price, gift yourself, or pass the damaged basket (hopefully not too damaged) along to a friend.
Yes.
– Baba Tree Baskets must be sold under The Baba Tree brand and not be re-branded. Not only do we ask that you do this, but we insist that you do this.
– We do invite discussions regarding co-branding. Please contact us by email godwinbabatree@gmail.com
– Baba Tree “hang tags” will be supplied for each of your Baba Tree products and these must be placed on our products. Our hangtags / media are not to be used for promoting any product that wasn’t made by The Baba Tree. This is especially applicable to other woven products from Bolgatanga made by other suppliers.
– A comprehensive set of business Terms & Conditions is provided for approved wholesale customers.
Yes. A selection of photographs taken on the compound here in Bolgatanga will be supplied to you when you are invited as a wholesale customer.
We cannot supply you with photographs of the Artisan Weavers – like you see on babatree.com. This is a marketing tool exclusive to The Baba Tree.
Soon we will have a resource center on this website for our wholesale customers where they can download various media and instructional videos
We promote our retailers on our retail website babatree.com on the Stockist page.
New and existing wholesale customers who have spent a total of over $2000 USD with the Baba Tree will are listed on our Stockist page.
Thanks for taking the time to read this. If you have any questions we haven’t answered here, please contact us by emailing godwinbabatree@gmail.com